Refund policy
Last Updated: 06/06/2026
At Roidion, we want you to feel confident when shopping with us. This policy explains how returns, exchanges, and refunds work for orders placed on https://roidion.com.
1. Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- The item must include all accessories, manuals, and tags.
- Proof of purchase (order number or receipt) must be provided.
To start a return, contact us at info@roidion.com.
Once your return request has been approved, we will provide the relevant return instructions and destination details for your order.
Important — Return Authorisation Required
To ensure returns are processed efficiently, all return requests must be authorised before items are sent back.
Items returned without prior authorisation may not be accepted.
2. Return Instructions
Following approval of your return request, you will receive the appropriate return instructions and destination details for your order.
Business Address
Roidion
Maresfield Gardens, Mourne House
NW3 5SL, London
United Kingdom
3. Who Pays for Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
In cases of our error, we will cover reasonable return shipping costs.
4. Damages & Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or you received the wrong item, contact us immediately at info@roidion.com so we can resolve the issue promptly.
5. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalised items
- Personal care and hygiene products
- Hazardous materials or flammable liquids
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before purchasing.
6. Exchanges
To exchange an item, you must first contact us to request a return.
After approval, once the original item has been received and inspected, you may place a new order for your preferred item.
7. European Union — 14-Day Cooling-Off Period
If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must meet the same return conditions listed above.
8. Refunds
Once we receive and inspect your returned item, we will notify you whether the refund is approved.
If approved:
- Refunds are issued to your original payment method within 10 business days.
- Your bank or card provider may take additional time to finalise the refund.
If 15 business days pass after approval and you have not received your refund, contact us at info@roidion.com.
9. Contact Information
For return requests, refund questions, or any other support:
Email: info@roidion.com
Business Address:
Roidion
Maresfield Gardens, Mourne House
NW3 5SL, London
United Kingdom
Website: https://roidion.com
Phone: +44 (0)7888 106626
